CTP provides training to Critical Team engineers at top London based facilities management company GSH

CTP is providing a series of training events for GSH to heighten the awareness of their engineers of the impact non-technical skills training can have on their every day working practices.

Andy Fletcher, Senior Manager at GSH says:

A key part of providing engineering services to the critical environment market is the reliance on people to ensure service is delivered. We recognised that people are not perfect. Far from it in fact! Even the most experienced engineering operatives make mistakes. We were finding that the majority of plant incidents at our critical facilities could be linked to human error. By engaging Critical Team Performance we were able to raise the awareness of our engineers to the role they play in ensuring our customers receive a good service with maximum plant uptime. All staff found the training informative and enlightening. The course really gets all members of the team thinking and I have no doubt that it will go a long way to helping reduce human errors in our field of engineering.