Welcome to Critical Team Performance

Phil delivered a presentation that held the audience enraptured. His points were delivered in a way that made them meaningful, delivering the message with an audio visual display that was at times amusing, at others fascinating and thought-provoking. His personality and message is guaranteed to...

DWOP (Drill the Well On Paper) and the two day CWOP (Complete the Well On Paper) by Phil Smith, were received as eye openers.

From the very first second till the last, the participants clinged to every word said by Phil. His excellent presentation skills, combined...

Joan Horbeek, Drilling Manager, Oranje Nassau Energie B.V.

Safety on the rigs is all about people and leadership. Awareness and recognition of the basics of “Human Factors in HSE” is essential for leaders at all levels and the workers. Creating this awareness on and around our rigs was a major contributing factor to...

Hans Flikkema, Drilling Manager, Maersk Oil Qatar

CTP delivered Human Factors (HF) training to a large cohort of Explosive Ordnance Disposal (EOD) and Search officers and SNCOs, the majority of whom are destined for operations in the near future. A thoroughly professional approach combined with a relaxed, innovative and witty demeanour...

Col JAH WELCH MBE, Comd 29 EOD and Search Gp

Well received and prompted lively debate. Instructor has a good rapport and credibility with a military audience. Thought provoking.’

‘Very useful course…’

‘Very good. Beneficial in all areas, good tool for all commanders…’

‘Should be taught at entry level and on leadership courses…’

CTP has a unique mix of professional experience that adds a kaleidoscope of colour to any training they provide, a real pleasure to work with. You do not fully appreciate the tangible benefits of Human Factors Training until you have had your weaknesses exposed...

Scott Bateman MBE, Director of Operations, First Response

Key Note Speaker Phil Smith from Critical Team Performance was the first to present and set the high standard for the day with an entertaining, expert and knowledgeable presentation on Human Factors. His passion and motivation was clear and his delivery exceptionally engaging. As other...

Jane Gurney, CEO, Essex & Herts Air Ambulance Trust

The course was fantastic. Phil is exceptional, he has a real talent to be able to hold the audience for 2 days single handed and keep the interest level up. I have had some great verbal and e mail feedback already. We started today in...

It has been a pleasure to work with Phil over the past year; we have already begun to implement some of Phil’s ideas and suggestions and we are confident that they will improve patient safety within healthcare throughout the North East. Phil is a motivational...

Phil is a professional, knowledgeable, enthusiastic facilitator. He brings a tremendous vibrancy with him when he comes to Lisbon to train the Pilots, Cabin Crew and other staff at Netjets Europe in the hugely important (and mandated) subject of Crew Resource Management. As...

A key part of providing engineering services to the critical environment market is the reliance on people to ensure service is delivered. We recognised that people are not perfect. Far from it in fact! Even the most experienced engineering operatives make mistakes. We were finding...

Andy Fletcher, Senior Manager, GSH Group

I have attended many training courses in my career aimed at personal and team development though none have come close to holding and maintaining my attention nearly as much as the Critical Team Performance Programme did.

This was the first time we had introduced Human Factors training for the Team in our real time operations monitoring centre. The one-day training was very useful and gave the Team an excellent insight into team dynamics and how critical decisions are made. Phil’s style...

Very good programme, flexible to include with other course objectives like Well Control. Appropriate and directly applicable.

Thanks for the presentations this week. It was very well laid out for the local guys to understand. Lots of positive feedback. I believe that the crews have taken this training in very well. As supervisors, we will encourage everyone to do their checklist prior...

The crews and myself enjoyed your presentations on checklists, situational awareness and briefing/debriefing.All subjects we can and will use in our day-to-day work, and I am sure we can do a better job now with the tools you demonstrated.It is now up to us, the...

The sessions were well received by the crews who attended them for the first time. The time you took to discuss well control incidents and the “human factors” behind decision-making processes was certainly appreciated. A lot of lessons learned.

I thought they (the presentations) were very worthwhile I learned a few things that’s for sure.

Participants attending the QGC programme described the course as ‘excellent’, well explained and clear to understand. Contractors praised the company for its engaging, ‘life trained’ presenters, interactive presentations and prime examples that relate to everyday life. Initial feedback directly from individuals concerned suggests contractors will:...

Phil is an excellent teacher and he made the 2-day course very, very interesting and stimulating. I have no words to describe how much Phil has made us aware of the importance of Human Factors