Oil & Gas Case Study:
Change Management in Safety-Critical, Onshore-Offshore Communications
A Scandinavian-based, global oil and gas company, with a large offshore oil and gas producing field in the Middle East requested CTP assistance in a major change management programme to enhance communication and support between onshore office and multiple offshore locations.
Task
The aim was to place the right people, in the right place, with the right information to make timely and good decisions enhancing the efficiency and safety of the operation.
To identify the best time for a morning video-teleconference call between offshore and onshore hubs and create meaningful terms of reference for the call.
Action going forward
CTP personnel will be embedded within the organisation for two weeks per month for seven months, in order to carry out the following action:
- a research phase interviewing all key personnel onshore and offshore - collation and interpretation of the data captured with reference to the end goals - working with the client to create two onshore ‘hubs’ or ‘focal points’ with around eight to 10 specialists in each hub. - identifying and circulating a clear mission statement for the morning call
- To carry out a morning call in order to support safety and achieve optimum operation through an exchange of critical information which is essential to generate awareness and ensure alignment.
- multiple location visits within each offshore trip to maintain engagement and ‘buy-in’ from key offshore personnel - an implementation phase followed by an ongoing development phase, where CTP delivers a suite of modules to help develop individuals and teams at a personal and collective level.
Results to date
The research phase of this programme has been completed, informing the implementation phase which is now in its early stages.
- Two communications hubs have been developed, with relevant specialists in each, and attention is focused on these as the first point of contact for all calls and offshore enquiries.
- As a direct result of this a key time efficiency saving has been identified, in the form of less meetings required.
- All key senior staff and the leadership team are engaged in this process and early results have indicated that they are quietly confident about the successes to date. The work in this case study is ongoing.
