Critical Team Performance - Passionate about Excellence

Our Team

Phil Smith

Phil Smith

Managing Director of Critical Team Performance Ltd

Why are you passionate about excellence?

Striving to achieve excellence for a client, or in your own personal endeavors, should be a given and not an effort or a goal.It helps define who you are and what you stand for – it represents values, ethos and behavior.

Why are you passionate about people development?

People need to constantly develop and grow in their working and private lives.Continual professional development keeps the mind fresh and active, maintains motivation and, very importantly, keeps people happy. Developing people is incredibly rewarding; to help someone reach their goals and beyond, to help someone realise their potential, to share their successes and support their challenges – our work is a privilege where developing people is concerned.

Which three words sum up leadership for you?

Credibility – Humility - Loyalty

Who is your Leadership inspiration and why?

My first boss in the Royal Air Force, he had a real presence about him and would rightly, at times, be the disciplinarian and point out the error of your ways and in the next breath turn to another colleague from a different section of the Squadron and support you to the hilt because you were one of his team.

Phil has had a passion for Human Performance training for over 20 years. Critical Team Performance was founded by Phil in the knowledge that teams and individuals operating in critical environments can benefit from increased awareness on how to tackle the issues surrounding Human Error.

Phil gained his training and coaching experience within the Royal Air Force as the Senior Instructor at the Logistic Officer Training School; he also served in the role of an operational crewman on Hercules and Chinook aircraft in several theatres of action.

Since leaving the RAF Phil has gained immense experience in the training and observation of multi-disciplinary Healthcare teams, gaining insight into the issues and culture that is found in Healthcare working environments across the spectrum. Phil has delivered mandated annual non-technical skills training to commercial aircrew from around the World, and he is unique in the training he has delivered to the highly specialised Explosive Ordnance Disposal and Search teams within the British Army. He has also coached and trained critical teams and individuals within the Commercial Sector with International Financial, Telecommunications and Engineering companies.

Phil’s work has been published in highly credible medical academic studies conducted by, amongst others, the Royal College of Surgeons of England. He has also been featured in the Emergency Services Times and The Detonator magazine for the International Association of Bomb Technicians and Investigators

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