Testimonials

'CTP delivered Human Factors (HF) training to a large cohort of Explosive Ordnance Disposal (EOD) and Search officers and SNCOs, the majority of whom are destined for operations in the near future.  A thoroughly professional approach combined with a relaxed, innovative and witty demeanour enabled CTP to win over even the most sceptical; the value of their training in the safety critical sphere of EOD & Search soon became apparent to all ranks.  There is no doubt that CTP’s experience, knowledge and unbridled enthusiasm is inspirational and contributed to the success of the classroom course.  Equally important though was their HF input into scenario-based exercises in the field and their analysis for use in after action reviews.  In summary, it was extremely valuable training delivered in a highly effective manner.'

Col JAH WELCH MBE, Comd 29 EOD and Search Gp

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‘Well received and prompted lively debate.  Instructor has a good rapport and credibility with a military audience.  Thought provoking.’

‘Very useful course...’

‘Very good.  Beneficial in all areas, good tool for all commanders...’

‘Should be taught at entry level and on leadership courses...’

Comments from High Threat Explosives Ordnance Disposal Instructors after attending a 2-day Critical Team Performance Programme.

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‘CTP has a unique mix of professional experience that adds a kaleidoscope of colour to any training they provide, a real pleasure to work with.  You do not fully appreciate the tangible benefits of Human Factors Training until you have had your weaknesses exposed by having some.  We are in a business where mistakes mean lives are at risk; CTP training for all of our team has produced tangible benefits for both staff and patients whilst greatly reducing risk.’

Scott Bateman MBE, Director of Operations, First Response

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‘I have attended many training courses in my career aimed at personal and team development though none have come close to holding and maintaining my attention nearly as much as the Critical Team Performance Programme did.’

Director, Savills Private Finance, London

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‘Phil is an excellent teacher and he made the 2-day course very, very interesting and stimulating.  I have no words to describe how much Phil has made us aware of the importance of Human Factors’

Dr Sumita Nayak, Obstetrician, Wexham Park Hospital

The course was fantastic. Phil is exceptional, he has a real talent to be able to hold the audience for 2 days single handed and keep the interest level up. I have had some great verbal and e mail feedback already. We started today in my department by changing our practice running our intrathecal line lists, we are developing a check list and having briefings and debriefings!!!

I only hope I can use the small influence I have to get the trust to see that this should be mandatory training for all.

Dr Denise Tritton SAS Tutor
Associate Specialist in Paediatric Oncology/Haematology

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‘It has been a pleasure to work with Phil over the past year; we have already begun to implement some of Phil’s ideas and suggestions and we are confident that they will improve patient safety within healthcare throughout the North East. Phil is a motivational speaker in Human Factors training which has inspired the staff within in the North East to drive forward the initiatives at an operational level.

Some of the feedback we have received from staff:

• explained lessons learnt from the air industry how human factors play such a large part in healthcare incidents
• clear, factual analysis
• entertaining
• witty and informative
• I feel empowered to use my new found skills with confidence
• inspirational speaker ’

Yvonne Evans
Acting Strategic Head of Patient Safety
North East Strategic Health Authority

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‘Phil is a professional, knowledgeable, enthusiastic facilitator.  He brings a tremendous vibrancy with him when he comes to Lisbon to train the Pilots, Cabin Crew and other staff at Netjets Europe in the hugely important (and mandated) subject of Crew Resource Management.  As Chief Ground Instructor it is my responsibility to ensure that Netjets Europe staffs receive the best possible training of the highest quality – Phil certainly fits this bill and I would highly recommend him to any organisation’

Glyn Chadwick, Chief Ground Instructor, Netjets Europe

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A key part of providing engineering services to the critical environment market is the reliance on people to ensure service is delivered. We recognised that people are not perfect. Far from it in fact! Even the most experienced engineering operatives make mistakes. We were finding that the majority of plant incidents at our critical facilities could be linked to human error. By engaging Critical Team Performance we were able to raise the awareness of our engineers to the role they play in ensuring our customers receive a good service with maximum plant uptime.

Phil is passionate about the subject matter he teaches. All staff found the training informative and enlightening. The course really gets all members of the team thinking and I have no doubt that it will go a long way to helping reduce human errors in our field of engineering.

Andy Fletcher, Senior Manager, GSH Group