"The Critical Team Performance programmes are modular programmes that range from half a day to 2 days in duration. The programmes aim to create a better understanding of personality, behaviour, error management, team dynamics and appropriate communication skills to enhance the performance, safety, efficiency and morale of critical teams and individuals and to reduce the instances of error that could potentially lead to a catastrophic failure."
The 3 main areas focussed upon are:
"You are the senior fire officer on call when you get called to a major fire in a warehouse facility. On arrival, due to the risk of explosion from gas cylinders, the fire control unit has been positioned 1100m from the building and not in line of sight. How do you share the mental models of the firefighters already in scene before developing a strategy?"
‘’You are a fund manager for a large city financial institution; time is very precious to you. The performance of your team is crucial to your success and delivering excellent value for your clients.’’
These are really potential pressure situations. What can be done to absolutely minimise risk? How can you get the group to perform outstandingly as a team? What checks and balances are there in place to ensure a satisfactory outcome to the event? Can the team’s defences be breached?
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Leadership - Team Dynamics - Threat & Error Management
“Improving an organisations intrinsic
resistance to human fallibility”
Situation Awareness
Human Factor Preparation
Error Chain
Error Detection and Prevention
“Developing High Performance,
Action Orientated Teams”
Understanding Team Dynamics
Personality and Behaviour
Stress and Fatigue
Communication Skills
“Developing your Leadership Environment”
Personal Qualities & Styles
Decision Making
Communication
Morale and Credibility
