Critical Team Performance - Passionate about Excellence

Testimonials:

‘CTP has a unique mix of professional experience that adds a kaleidoscope of colour to any training they provide, a real pleasure to work with. CTP training for all of our team has produced tangible benefits for both staff and patients whilst greatly reducing risk...

Scott Bateman MBE, Director of Operations, First Response

Click for more...

GraphicSpacer

CTP Team

Phil Smith
Managing Director of Critical Team Performance Ltd

Phil has had a passion for Human Performance training for over 20 years. Critical Team Performance was founded by Phil in the knowledge that teams and individuals operating in critical environments can benefit from increased awareness on how to tackle the issues surrounding Human Error.

Phil gained his training and coaching experience within the Royal Air Force as the Senior Instructor at the Logistic Officer Training School; he also served in the role of an operational crewman on Hercules and Chinook aircraft in several theatres of action.

Since leaving the RAF Phil has gained immense experience in the training and observation of multi-disciplinary Healthcare teams, gaining insight into the issues and culture that is found in Healthcare working environments across the spectrum. Phil has delivered mandated annual non-technical skills training to commercial aircrew from around the World, and he is unique in the training he has delivered to the highly specialised Explosive Ordnance Disposal and Search teams within the British Army. He has also coached and trained critical teams and individuals within the Commercial Sector with International Financial, Telecommunications and Engineering companies.

Phil’s work has been published in highly credible medical academic studies conducted by, amongst others, the Royal College of Surgeons of England. He has also been featured in the Emergency Services Times and The Detonator magazine for the International Association of Bomb Technicians and Investigators

Trevor Dale FRAeS
British Airways Training Captain, Retired.

Trevor was one of the pioneers of the introduction of CRM (Crew Resource Management) training into British Airways, as well as developing and delivering training courses for pilot instructors. He was a British Airways pilot from 1971 until 2005 predominantly on long haul routes, with over 15,000 flying hours. For the final 12 years he was a Training Captain on DC 10 and 747 aircraft. He also flew for Kuwait Airways for a period in mid career.

More recently Trevor worked in several research projects in healthcare, notably under Professor Marc DeLeval at Great Ormond Street and Mr Peter McCulloch at John Radcliffe Hospital , Oxford. Latterly he has worked on the Safer Theatre Teams project at three major Hospital sites in the South East of England. In the course of these projects he and Guy Hirst have spent many hours observing and training in operating theatres in Hospitals across the UK.

In 2005 Trevor was Co-author of SLIPS (Safety and Leadership for Interventional Procedures and Surgery) course at the Royal College of Surgeons of England (RCS) in close cooperation with Mr Tony Giddings FRCS. He is qualified in the use of Myers-Briggs Type Indicator (MBTI). He was accepted as a Fellow of the Royal Aeronautical Society in 2003.

Trevor is highly active in development of research and training initiatives in healthcare, aviation and other safety-related industries.

Guy Hirst FRAeS
British Airways Training Captain, Retired

Guy was a British Airways pilot from 1972 until 2006. He flew over 18,000 hours. For the final 16 years of his career he was a Training Captain on DC 10 and Boeing 747-400 aircraft. For the last 6 years of his flying career he was promoted to the role of Training Standards Captain, and given responsibility for training and developing British Airways training pilots. He was also responsible – on behalf of the Civil Aviation Authority (CAA) – for revalidation of British Airways Training Captains.

In addition to his “front line” role, he was one of the pioneers in the introduction of Human Factors (HF) Training – Crew Resource Management (CRM) – into British Airways. He has presented Human Factors – CRM training courses to the Merchant Navy, the electrical generating industry and the National Air Traffic Service (NATS).

Since 2001 Guy has taken his knowledge and understanding of HF training into the Healthcare arena. He has been instrumental in designing and presenting HF courses at the Royal College of Surgeons (RCS) and many major NHS hospitals including Great Ormond Street and the John Radcliffe in conjunction with Oxford University.

His work with many Hospital Trusts across England has involved countless hours of observation and coaching clinical and ward teams in their workplace particularly operating theatres. He has gained unrivalled insight into the cultures and sensitivities that pertain within the Healthcare domain.

Guy now is in great demand to speak at medical conferences across the World including Geneva (international Paediatric Intensive Care Conference 2007) and Risky Business (Phoenix, USA and London 2008) and had the honour of delivering the ‘Roger Green Memorial Lecture’ to the Royal Aeronautical Society in 2006. He has recently become the ‘Aviation Expert’ for ITN news.